Hello, I'm
Wendy Firlotte.
Culture & Sustainability Engagement Strategist
Key experience areas:
- culture transformation
- behaviour change through aligned action
- employee engagement
- employee voice & organisational listening
- digital transformation
- business change
- employee wellbeing
- sustainability & climate change
- storytelling communication
What’s my superpower?
I work with organisations to bring their strategies to life. I LOVE what I do.
I help people feel like they matter: to have a voice, clear purpose and meaningful role in creating a better world...and workplace.
My superpower (you know we all have them) is translating high-level strategies into impactful, aligned, and measurable employee action.
What is engagement?
Engagement is any interaction we may have with our people; this includes broadcast communication, face-to-face conversations, meetings, surveys, emails, events, etc.
Each interaction either makes or breaks trust, and the sum of these interactions establishes the type and quality of our relationships.
Engagement is a relationship-building process that shapes the very fabric of your organisation.
Engagement is a relationship-building
process that shapes the very fabric of your organisation.
The challenge with traditional engagement
Traditionally, engagement planning has focused solely on what we are delivering to reach our objectives. Building trust and influence requires an equally strong focus on the why and how we are engaging with stakeholders.
Organisations often become that person who only call when they want something, treating change and engagement as discreet events.
We all know how we feel when that happens: IMMEDIATE RESISTANCE.
With this approach, your engagement activities become a tick-box activity — and people feel that.
Tranform culture and enagement with impact
When looking to transform culture and engagement, we often focus on behaviour change when we are ultimately looking for aligned action from our people toward shared values and goals.
I’ve developed an impactful framework supported by key approaches and implementation tools that build culture by:
- Building relationships at scale and inherently trust
- Creating a sense of inclusion and belonging
- Meeting people where they are to ensure they are along for the journey
- Providing structure to implement & embed easily at scale
- Leveraging existing efforts within your organisation
- Delivering results by making small improvements to your existing planning and systems
- Creating a change-ready and resilient organisation
Culture is how we treat each other around here.
Overview of my people impact framework
Transform culture and translate strategy, values and goals into aligned & impactful employee action
Discovery & Assessment
Work with stakeholders to understand the culture, current state, needs & priorities
Identify relevant standards, existing efforts, & best practice
Strategy
Co-creation
Balance business priorities & stakeholder needs to create shared value
Establish an approach to align & scale efforts
Impact Framework
Design for 100% engagement & maximum impact through aligned action
Foster a supportive culture to embed, nurture and grow efforts
Build Influence
& Resonate
Deliver a plan that builds meaningful relationships, leverages adoption networks & influence at scale
Craft compelling communication with clear calls to action
Systemise
& Measure
Define success criteria & systemise implementation
Benchmark, measure, & report on performance
Key Approaches
Support impactful culture and engagement delivery by consistently implementing these approaches
Relationship Building
Transformational objectives require relationships with a deep level of trust with stakeholders. We can foster these by using a six stage relationship building model.
Strategic Flexibility
Everyone is enabled and empowered to engage and contribute to organisational goals in a way that aligns with their values, level of commitment, and enthusiasm. and areas of interest.
Engagement Networks
Change agents are embedded to help build relationships at scale, leverage their local knowledge and influence, and provide a channel for delivery, listening and feedback.
Social Influence
Changing hearts and minds with a proven influence-based approach founded in social approval to create impactful engagement and communications.
Ready to transform your culture and engagement approaches?
Transform how your organisation engages with its people by making small but strategic improvements that deliver on your key goals.
Get in touch
Email: wendyfirlotte@gmail.com
Connect with me on LinkedIn:
